Customer Care
Processing Time
Orders are typically shipped within 1–2 business days unless otherwise noted.
Shipping Services
Boutique Pastiche primarily ships through USPS Ground Advantage whenever possible. USPS carrier pickup helps reduce unnecessary driving and fuel consumption by allowing packages to enter the mail stream directly from the studio.
UPS services may occasionally be used for oversized, unusually heavy, or specialty shipments when USPS Ground Advantage is not the best option.
Shipping rates are calculated at checkout based on package size, weight, and destination.
Packaging & Sustainability
Orders are packaged with care using protective wrapping and cushioning materials to help ensure safe arrival, especially for fragile and collectible items.
Whenever possible, Boutique Pastiche uses recyclable shipping materials, cornstarch packing pellets, and clean reused boxes or packing supplies to help reduce unnecessary waste.
Combined Shipping
When possible, multiple items may be packaged together to help reduce shipping costs and unnecessary waste. Some fragile, oversized, or delicate items may still require separate packaging for safer transit.
Shipping rates are calculated automatically at checkout using commercial carrier pricing. In some cases, carrier systems may return inaccurate or unusually high shipping estimates, particularly for large, fragile, or multi-item orders. Customers are always welcome to reach out before purchasing with questions about shipping costs or bundled shipment options.
Vintage & Secondhand Condition
Vintage and secondhand items may show signs of age, wear, or manufacturing variation consistent with their history and use. Small imperfections, textile aging, glaze variation, crazing, utensil marks, softened book covers, or minor inconsistencies are often part of the character of older pieces.
Notable flaws are disclosed in listings whenever possible.
Size & Measurements Guide
Many of our items are vintage, pre-owned, or one-of-a-kind, and sizing can vary widely by brand, era, fabric, cut, and previous wash or wear.
For clothing, please review the listing photos and approximate measurements before purchasing. Tagged size reflects the manufacturer’s label when available, but it may not match current modern sizing or your usual size in another brand.
Measurements are taken as carefully as possible, but slight variations may occur depending on garment shape, fabric stretch, and how the item is laid flat. We recommend comparing the provided measurements to a similar item you already own and like the fit of.
If a garment has stretch, elastic, an adjustable waist, adjustable straps, or a flexible fit, we do our best to note that in the listing.
Because fit can be personal and varies from person to person, measurements are provided to help buyers make an informed decision before purchase.
Need help with sizing? Please contact us before ordering, and we’ll be happy to answer any available measurement or fit questions.
Returns
Returns are accepted.
If an item arrives damaged, incorrectly described, or there is an error with the order, Boutique Pastiche will provide a prepaid return label and issue a refund once the item is returned.
Returns for fit, change of mind, or other buyer preference reasons are also accepted. In these cases, a prepaid return label may still be provided, with return shipping deducted from the refund amount.
Returned items must be sent back in the same condition in which they were originally shipped.
Damaged Shipments
While every effort is made to package items carefully, shipping damage can occasionally occur, particularly with fragile or vintage pieces.
If an item arrives damaged:
- Please contact Boutique Pastiche as soon as damage is observed.
- Photos of the item, packaging, and shipping box will be required for documentation and carrier claims.
- Refunds will be issued once damage documentation has been reviewed.
Lost or Delayed Packages
Occasionally, packages marked as “delivered” by the carrier may arrive a few days later. Customers are encouraged to wait 2–3 days after a delivery scan before reporting a package missing.
If a package still cannot be located, Boutique Pastiche will assist with investigating the shipment through the postal carrier.
Order Cancellations
Orders may be canceled at any time prior to shipment.
Local Pickup
Local pickup may be available by request at a public meeting location. Please contact Boutique Pastiche before purchasing to arrange pickup availability.
International Shipping
Boutique Pastiche currently ships primarily within the United States through the website. International customers may still purchase many items through Boutique Pastiche’s eBay shop using eBay’s International Shipping Program for eligible items.