Returns & Refunds Policy

Boutique Pastiche sells vintage, secondhand, and one-of-a-kind finds. Review the photos, descriptions, measurements, and condition notes before you buy, especially when an item is pre-owned, vintage, or individually sourced.

For shipping questions, see the Shipping & Packaging section of our FAQs.

Returns

Boutique Pastiche accepts returns. Request a return within 30 days of delivery and mail the item back within 14 days of return approval.

If an item arrives damaged, does not match the listing, or has an order error, Boutique Pastiche will provide a prepaid return label and issue a refund after the item comes back.

Boutique Pastiche also accepts returns for fit, change of mind, and other buyer-preference reasons. In those cases, Boutique Pastiche may provide a prepaid return label and deduct return shipping from the refund.

Send returned items back in the same condition they were shipped.

Vintage & Secondhand Condition

Vintage and secondhand items may show age, wear, or manufacturing variation from their history and use. Older pieces may include small imperfections, textile aging, glaze variation, crazing, utensil marks, softened book covers, or minor inconsistencies.

Boutique Pastiche notes visible flaws in listings when they are found. Review the item photos and descriptions before purchasing.

Clothing Fit & Measurements

For clothing, review the listing photos and approximate measurements before purchasing. Tagged size reflects the manufacturer’s label when available, but it may not match current sizing or your usual size in another brand.

Measurements may vary slightly based on garment shape, fabric stretch, and how the item is laid flat. Compare the listed measurements with a similar item you own and like.

Boutique Pastiche accepts fit returns as buyer-preference returns. If Boutique Pastiche provides a prepaid return label, return shipping will be deducted from the refund.

Damaged Shipments

Boutique Pastiche packs items with care, but shipping damage can happen, especially with fragile or vintage pieces.

If an item arrives damaged, contact Boutique Pastiche as soon as you notice the damage.

Include photos of the item, packaging, and shipping box for carrier documentation. Boutique Pastiche will issue the refund after reviewing the damage documentation.

Lost or Delayed Packages

A package marked “delivered” by the carrier may arrive a few days later. Wait 2–3 days after the delivery scan before reporting a package missing.

If you still cannot locate the package, Boutique Pastiche will help investigate the shipment with the postal carrier.

Order Cancellations

You may cancel an order before it ships.

After an order ships, Boutique Pastiche cannot cancel it. The order may still qualify for a return under this policy.

Refund Timing

Boutique Pastiche issues refunds within 5 business days of receiving and inspecting the returned item. When no return is required for a damaged item, Boutique Pastiche issues the refund within 5 business days of completing the review of the damage documentation.

Your payment provider or financial institution controls when the refund appears in your account.

How to Start a Return

To request a return, email info@boutiquepastiche.com or use the Contact page with your order number and a brief description of the issue or reason for return.

For damaged items, include photos of the item, packaging, shipping box, and shipping label when possible.